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1.4 Dignity in Care Policy


This policy was agreed by members of the Multi-Agency Safeguarding Board and Service User Representative Organisations; the LINk, Older Peoples’ Council and Age Concern in July 2010.


  1. Introduction
  2. Core Values
  3. Aims
  4. What we will do to meet the Aims
  5. Monitoring this Policy
  6. Consequences of a Breach of Dignity
  7. Related Policies/Documents

1. Introduction

The expectation of upholding the highest standards of dignity is intrinsic to everything we do and must continue to be prioritised, withstanding any competing pressures.

Despite multiple demands on services to achieve against our other outcome targets, the fundamental priority given to achieving experience of dignity and respect, throughout services is absolute.

People have the right to expect to be treated with Dignity and Respect throughout our services.

There is a fine line between practices that do not afford Dignity, and abuse.

Dignity should be at the forefront of everybody’s mind before any interaction with customers and colleagues, and everyone we come into contact with in our working day. This policy will guide all staff in the way of working to core principles of Dignity.

2. Core Values

We aim to work together with people who use services and partners to achieve Dignity in Care which meets all of the 10 Dignity Challenges: Services are required to evidence that they meet each of the following 10 ‘Dignity Challenges’ i.e. that they:

  1. Have a zero tolerance of all forms of abuse.
  2. Support people with the same respect you would want for yourself or a member of your family.
  3. Treat each person as an individual by offering a personalised service.
  4. Enable people to maintain the maximum possible level of independence, choice and control.
  5. Listen and support people to express their needs and wants.
  6. Respect people’s right to privacy.
  7. Ensure people feel able to complain without fear of retribution.
  8. Engage with family members and carers as care partners.
  9. Assist people to maintain confidence and a positive self-esteem
  10. Act to alleviate people’s loneliness and isolation.

3. Aims

We will:

  • Ensure Dignity is engrained in our culture, attitude policies and procedures.
  • Provide leadership to ensure that Dignity is achieved.
  • Involve people who use services, to make sure our commitment to Dignity makes a difference to their experience.
  • Ensure what we commission and pay for in all areas is meeting the Dignity Challenges.

4. What we will do to meet the Aims

We will provide personalised services which keep the individual at the centre of the work that we do.

We will create a culture of openness, discussion and sharing best practice ideas within teams.

We will publicise and promote the Dignity Challenges in order that people know what they have the right to expect.

We will raise staff awareness through training, team meetings and supervisions.

We will identify Dignity Champions across services.

We will link with Dignity Champions from service user and representative groups.

We will seek continuous feedback from people who use services about their experiences to achieve improvement.

5. Monitoring this Policy

There will be a variety of quality assurance methods in each service including customer feedback through individual meetings, reviews, surveys and forums; comments and complaints, inspections and quality audits.

6. Consequences of a Breach of Dignity

To ensure the experience of Dignity and self worth, breaches of Dignity may need to be dealt with under Safeguarding or Disciplinary Procedures.

7. Related Policies/Documents

Safeguarding Prevention Strategy

Multi Agency Safeguarding Procedures

Equalities Policy

Dignity and Respect at Work Policy

Personalisation Strategy

For National Dignity Campaign and Champions, see the Dignity in Care website.