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6.4 Compliments


This chapter was amended in April 2016. It should be re-read.

It is important to know when things go well and for staff to share positive feedback with their managers and the Customer Feedback Team.

Compliments from the public relating to Adult Social Care services and staff should be sent to: with ‘ASC compliment’ marked in the E-mail subject line.

If several compliments have been received by a service, these should be E-mailed separately to the Customer Feedback Team as a separate record needs to be opened for each one.

All compliments will be recorded along with complaints to develop a clearer indicator of the standard of service delivery in Adult Social Care. The service area and nature of compliments received will also be considered in terms of improvement and learning.

This information will be shared with the assessment and provider senior management teams on a quarterly basis.

In addition, details of the compliments received will be presented in the annual report to the senior management teams and to the public.