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Amendments

April 2017

Updated Chapters
Chapter Name Details
Deprivation of Liberty Safeguards Application (DoLs) This chapter has been updated.
Complaints Procedure This chapter has been updated.
Listening, Responding, Improving - Guidance for Managers This chapter has been updated.
Listening, Responding, Improving - Guidance for Frontline Staff This chapter has been updated.
New Chapters and Features
Chapter Name Details
Charging Policy - Charging for Care Services This new document has been added.
Charges for Care Services (non-residential) – Information sheet 2 This new document has been added.
Removed Chapters
  • 12 Week Disregard Flowchart.


Next update: Summer 2017


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